Narrabri Pharmacy is making the best use of technology for behind-the-scenes processes to ensure its staff are focused on front end customer care.
The Maitland Street business was awarded runner-up for innovation at the recent chamber awards.
Pharmacist and proprietor Karen Carter and the Narrabri team have enthusiastically embraced cutting-edge advancements which provide efficiencies.
Dispensing robots are used and work with accuracy. Webster packs, that is pre-packaged medication packs for various times of the day, are also packed using robotics.
The advantage of the technology means pharmacy staff are freed up to provide advice, preventative services and can tend to people’s needs.
Purchasing stock and inventory management has moved to the Buy It Right software which has been embraced by the broader pharmacy sector. This digital enhancement has also been beneficial to Narrabri Pharmacy.
Karen and the pharmacy staff keep up-to-date with the latest advancements. Karen recently attended a conference in Queenstown which demonstrated the use of AI particularly in human resources and assisting with problem solving.
At a recent pharmacy owners summit, the emphasis was on choice in retail as well as making the customer experience the best possible.
Embracing technological advancements which are used safely and accurately complements the care provided at Narrabri Pharmacy.
Visit Narrabri Pharmacy at 127 Maitland Street or contact 6792 2105 for your pharmacy needs.
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